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Contact us

Contact us about anything related to our company or services.

We typically respond within 1-2 business days.
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Looking for immediate assistance or specific operational support?

Browse our dedicated help sections below to find the right contact channel for your request.

Need help?

In this section, you can address common questions efficiently.

Portal access & technical support

Having trouble logging in, resetting your password, or viewing your dashboard? Contact our tech team directly for immediate assistance.

Shipment tracking & operations

Need more details about your current milestones (At sea, Customs clearance)? Get in touch with your assigned logistics coordinator.

Quotations & custom pricelists

Questions regarding your special rates or the custom pricelist in your Knowledge space? Our sales team is ready to update your account.

Invoicing & payments

For any inquiries about published invoices, billing discrepancies, or international payment methods, reach out to our finance desk.

Urgent & time-zone support

Operating across different time zones? We ensure a 24-hour maximum response time for all international client inquiries.

General inquiries

For partnership proposals, general questions, or if you are unsure who to contact, our main office will route your request to the right person.

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Come Visit Us

Easy ways to reach us, no matter your favorite transport.

The easiest way to reach us via public transport:

  • Metro Line 2: Stop at Victor Hugo station (only a 2-minute walk / 150m from the office).

  • RER A / Metro Line 1, 6: Stop at Charles de Gaulle - Étoile. From there, it is an 8-minute walk down the Avenue Victor Hugo.

Direct access via the Paris Ring Road (Périphérique):

  • Take the exit Porte Dauphine.

  • Follow Avenue Foch, then turn right onto Avenue Raymond Poincaré toward Place Victor Hugo.

  • Parking tip: Public underground parking is available nearby at Parking Indigo Victor Hugo (located right under the avenue).

Eco-friendly and quick access via dedicated bike lanes:

  • Secured bike lanes run directly along Avenue Victor Hugo and around Place Charles de Gaulle - Étoile.

  • Vélib' Stations nearby: Station n°16011 (located at 134 Avenue Victor Hugo) is right outside our door, or Station n°16012 on Place Victor Hugo.